Refund and Cancellation Policy

Refund & Cancellation Policy

Indian Wholesale Store Refund and Cancellation Policy

Effective Date: 20.08.2023

  1. Refund Policy

We want you to be delighted with your purchase from the Indian Wholesale store. If you are not satisfied with your purchase, we offer a hassle-free refund policy subject to the following terms and conditions:

1.1. Eligibility for Refunds

To be eligible for a refund:

  • You must request a refund within 1 day from the date of purchase.
  • The product must be in its original condition, unused, and in the original packaging.
  • Proof of purchase (order number and receipt) is required.

1.2. Non-Refundable Items

The following items are non-refundable:

  • Gift cards and e-gift cards.
  • Downloadable software or digital products.
  • Perishable goods.
  • Custom-made or personalized items.

1.3. Return Process

To initiate a refund request, please follow these steps:

  • Contact our customer support team at info@indianwholesalestore.com to request a return authorization.
  • Once approved, securely package the product and include a copy of your proof of purchase.
  • Ship the product to the address provided by our customer support team.

1.4. Refund Processing

Upon receiving and inspecting the returned product, we will process your refund within 4 business days. The refund will be issued to the original payment method used for the purchase.

1.5. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or if the product is damaged or defective.

  1. Cancellation Policy

2.1. Cancellation by Customers

You may cancel your order within 12 hours of placing it by contacting our customer support team at info@indianwholesalestore.com. Cancellations made after this timeframe may not be possible due to order processing.

2.2. Cancellation by Indian Wholesale Store

We reserve the right to cancel an order for reasons including but not limited to:

  • Product unavailability.
  • Suspected fraudulent activity.
  • Inaccurate or incomplete order information.

If we cancel your order, you will be notified, and any payments made will be refunded.

  1. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, don’t hesitate to get in touch with us at:

V700 BLDG NO 60/49E, JC Chamber,
Panampilly Nagar Road, OPP KAIRALI FLAT, Panampilly
Nagar, Kochi, Ernakulam, Kerala, 682036

Email: info@indianwholesalestore.com

Thank you for shopping with the Indian Wholesale Store. We are committed to providing you with a seamless and satisfying shopping experience, and we appreciate your understanding of our refund and cancellation procedures.